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Home / Frequently Asked Questions |
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77 Canada Pharmacy is currently fulfilling orders to the U.S.A and Canada.
If you do not find your answers here - please contact us - 1-800-545-1106
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| #1 Question: How do I order? |
- Step 1: After you find the items you want to order - simply click the blue "BUY" link on each item once, and if you want to buy more than one - click again to add another into the cart.
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- Step 2: When you are ready to checkout - click the green "Checkout" button on the left.
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- Step 3: After your items are checked, you must either create a new account, or login to your existing account with us.
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- Step 4: Once the appropriate and confidential forms have been filled out by you, the only thing left to do is to fax in your prescription if it is a prescription item you have ordered.
Please Note* If you are ordering a prescription item, you will be supplied with our toll free fax number when your order is completed. |
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- Order Initiation: When your order is submitted for payment, you will recieve an order confirmation that your order is in place and being processed.
HELP! If at anytime you need help - just click on the live operator chat, or call us toll free at
1-800-545-1106.
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Do I need a prescription? |
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- Yes. A valid prescription that has been written by your attending physician is required for all prescription orders. We can ship up to a three months supply as written on your prescription accordingly. Always ensure that the pharmacy you purchase medication from requires a valid prescription from your doctor. All Over the Counter items do not require a prescription. You may Fax or email a scanned copy of your prescription to us. The fax number is given to you on completion of ordering online or you can phone us at 1-800-545-1106 to order. |
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What payment methods do you accept? |
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- We accept Visa, MasterCard, Check by mail and International Money Orders. There are only two costs. The cost of your medication and a shipping cost per order (not per item). |
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What is the cost of shipping? |
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77 Canada Pharmacy offers you a choice - $10 for regular delivery of 8 to 12 business days or $15 for Express. delivery of 3 to 8 business days. Some products that require quicker shipping will only have the Express shipping option. For 2 or more items the shipping will still be the same price. 77 Canada Pharmacy offers the fastest shipping methods of all online pharmacies. 77 Canada Pharmacy will ship to the U.S.A. International orders are shipped via regular mail from the international pharmacy and shipping times are on average 14-20 business days. We are APO / FPO friendly. |
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Can your Canadian Pharmacy accept my prescription drug insurance? |
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- We will provide an official prescription drug receipt for your prescription drug insurance. It is advisable to confirm with your prescription drug plan administrator in advance to see if they will accept our pharmacy receipts. |
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Is all of my information kept confidential? |
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- The personal information you provide to us for the purpose of filling your order is only used for that purpose and to meet the legal or regulatory requirements for Internet pharmacy. Your information is protected and strictly confidential. |
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What is your return policy? |
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- Non prescription drug items can be returned if unopened and undamaged. We will exchange prescription drugs in the event of damage or a defect in the prescription drug. Shipping charges will be refunded if the return is due to our shipping error or product was damaged. All returns must be accompanied by the packing slip. |
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Who makes Canadian generic medication and are they safe? |
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- Generics are manufactured by companies that make drugs equivalent to brand products that are approved by health-governing bodies. They are subject to the same strict approval process as brand name drugs. These manufacturers are large, well-respected companies such as Novopharm, Teva, Cipla and Ranbaxy. They are absolutely safe. |
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Why can't the instant chat operators directly answer my prescription drug related questions? |
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- Our online agents are trained to provide customer assistance in ordering and using the website. They are not trained to give medical advice or consultation about medications and health products. |
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Are your prices in US dollars or Canadian dollars? |
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- All prices appearing on the website are in United States Dollars. |
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Why does some medication look different or have different names than the ones purchased from my local pharmacy? |
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- Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Generics do not look the same as the Brand Name products, even though they have the SAME ACTIVE INGREDIENT and work in EXACTLY THE SAME WAY. A manufacturer may change the appearance of a Brand Name pill. For example, Celexa 20MG is a peach colored pill in the US , yet the Canadian pill is white and a little bit smaller than the US pill. Both pills are Celexa 20MG, both have the SAME ACTIVE INGREDIENT, and both are made by the SAME COMPANY. But, for whatever reason, the manufacturer decided to make the Canadian pill a different color. Lastly, when comparing 2 different Generics, they WILL LOOK DIFFERENT if they are made by 2 different companies.
It is also common for a drug manufacturer to market medication under different names in different countries. (For example Prilosec (U.S.) and Losec ( Canada ), or Augmentin ( U.S. ) and Clavulin ( Canada ).
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